ServiceNow certification CIS-CSM exam training programs

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To pass the ServiceNow CIS-CSM exam, candidates must have a good understanding of ServiceNow's customer service management solution, its architecture, and its features. Candidates must also be able to configure and customize ServiceNow applications according to the customer's requirements. They should be familiar with the best practices of customer service management, customer experience management, and IT service management. Additionally, candidates must be able to integrate ServiceNow with other third-party applications and platforms.

Achieving the ServiceNow CIS-CSM Certification demonstrates an individual's expertise in customer service management and their ability to leverage ServiceNow's capabilities to improve customer service processes. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who work in customer service management, such as customer service managers, service desk managers, and customer support analysts. It is also beneficial for ServiceNow administrators who want to expand their knowledge and skills in customer service management.

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ServiceNow CIS-CSM Certification Exam is designed to test a wide range of skills and knowledge areas. CIS-CSM exam covers topics such as customer service management processes, customer service management data and reporting, and customer service management configuration. CIS-CSM exam also includes questions on ServiceNow’s customer service management applications, as well as best practices for implementing and configuring those applications. CIS-CSM Exam is designed to be comprehensive and challenging, requiring extensive preparation in order to pass.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which roles can propose a case as a Major Case candidate? (Choose three.)

A. Customer service manager (sn_customerservice_manager) Most Voted
B. Customer service agent (sn_customerservice_agent) Most Voted
C. Major issue manager (sn_majorissue_mgt.major_issue_manager)
D. Customer case manager (sn_customerservice.customer_case_manager)
E. Proxy contact (sn_customerservice.proxy_contact)

Answer: A,B,C

NEW QUESTION # 35
What is knowledge article versioning?

A. The ability to manage and track article updates Most Voted
B. A content tracker for knowledge articles
C. A knowledge article publishing guide
D. A knowledge article numbering guide

Answer: B

NEW QUESTION # 36
In the 'Action Status' column on a case list, what could a blue indicator dot mean?

A. Work in progress
B. Needs attention
C. Blocked externally
D. Blocked internally

Answer: B

NEW QUESTION # 37
Which of the following is a condition for matching rules?

A. Agent domain
B. Switching
C. Specific case attributes
D. Assignment

Answer: D

Explanation:
Reference:
customer-service-management/concept/case-assignment-matching-rules.html

NEW QUESTION # 38
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

A. Asset
B. Product

Answer: B

Explanation:
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html

NEW QUESTION # 39
......

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ServiceNow certification CIS-CSM exam training programs

TRY ServiceNow CIS-CSM DUMPS - SUCCESSFUL PLAN TO PASS THE EXAM

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q34-Q39):

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